TERMS & CONDITIONS

Products & Pricing

We aim to describe and price every product accurately. All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to correct errors and update prices at any time.

Orders & Payment

• Orders are confirmed only after we verify your UPI payment and transaction reference (UTR).
• For Cash on Delivery, a ₹300 advance is required to confirm the order; the balance is paid on delivery.
• We reserve the right to cancel any order in case of suspected fraud, payment failure, or stock unavailability.

Shipping & Delivery

Orders are dispatched within 24–48 hours of payment confirmation and typically arrive within 3–5 business days across India. Delivery timelines are estimates and may vary for remote locations.

Returns & Refunds

We offer a 7-day return and exchange window from the delivery date for unused items with original packaging and tags. Approved refunds are processed within 5–7 business days. See our Return & Exchange page for full details.

Product Authenticity

Products in our main catalogue are verified for quality and ship with original packaging. Items listed under the "Premium Edition" section are clearly labelled premium-quality alternatives and are sold as such.

Intellectual Property

All content on this website — including the UrbanEx name, logo and design — is the property of UrbanEx and may not be reproduced without permission.

Limitation of Liability

UrbanEx is not liable for indirect or consequential damages arising from the use of our website or products, to the extent permitted by law.

Contact Us

Questions about these terms? WhatsApp us at +91 98982 85850 or email urbanexconnect@gmail.com.