PRIVACY POLICY

Information We Collect

• Contact & delivery details: name, phone number, email and shipping address you provide at checkout.
• Order information: products ordered, size, payment method and your UPI transaction reference (UTR).
• Account information: if you create an account, your email and a securely hashed password.
• Usage data: basic analytics such as pages visited, device and browser type.

How We Use Your Information

• To process, verify and deliver your orders.
• To contact you about your order via WhatsApp, phone or email.
• To handle returns, exchanges and customer support requests.
• To improve our products, website and service quality.

Payment Information

Payments are made directly through UPI. We do not store your card or bank credentials. We only record the UPI transaction reference (UTR) and a payment screenshot you submit so our team can verify your payment before dispatch.

Data Sharing

We do not sell your personal information. We share details only with trusted delivery partners to fulfil your order, or where required by law. Payment screenshots and order details are accessible only to authorised UrbanEx staff.

Data Security

We use industry-standard measures including encrypted connections (HTTPS), secure HttpOnly session cookies and hashed passwords to protect your information. No method of transmission is 100% secure, but we work to safeguard your data.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. To do so, reach out via the details below.

Contact Us

Questions about this policy? WhatsApp us at +91 98982 85850 or email urbanexconnect@gmail.com.