FREQUENTLY ASKED QUESTIONS

Message us on WhatsApp with the product name — we often restock fast or can source your size from another batch.

Yes. We offer size exchanges within 7 days of delivery as long as the item is unused with original packaging and tags.

Every product in our main catalogue is verified original and ships with its bill and original packaging. Items in the "Premium Edition" section are clearly labelled premium-quality alternatives.

Yes, a bill is included with every original order. You can also request a live video call before dispatch to inspect the exact item you will receive.

On any product page tap "Request a Live Video Call" — our team will show you the actual product on WhatsApp video before you pay the balance, so you buy with full confidence.

Orders are dispatched within 24–48 hours of payment confirmation and typically arrive in 3–5 business days across India.

Yes, we deliver to all states across India. Remote pin codes may take 1–2 extra days.

Use the Track Order page with your Order ID (format UEX-XXXXXX) sent to you on WhatsApp after checkout.

A ₹300 advance confirms genuine orders and reduces fake/return-to-origin cases. The balance is paid on delivery. You can also choose Full Prepaid for priority shipping.

We offer a 7-day return/exchange window from the delivery date. Items must be unused, with original tags, labels and packaging intact.

Visit the Return & Exchange page, fill in your Order ID and reason, and our team will guide you on WhatsApp within 24 hours.

Approved refunds are processed within 5–7 business days to your original payment method or via UPI.

We accept UPI (GPay, PhonePe, Paytm, BHIM) via QR code at checkout. Choose COD (₹300 advance) or Full Prepaid for priority shipping.

Yes. You pay directly to our verified UPI ID and enter your UTR/transaction reference at checkout. Orders are confirmed only after we verify the payment.